Last updated: 11/04/2022

Please read these Terms and Conditions (“Terms”, “Terms and Conditions”) carefully before using the www.nisaba.co.uk website.

Your access to and use of the Service is conditioned on your acceptance of and compliance with these Terms. These Terms apply to all visitors, users, and others who access or use the Service.

By accessing or using the Service you agree to be bound by these Terms. If you disagree with any part of the terms then you may not access the Service.

 

Definitions and Interpretations in these Conditions

The “Company” shall mean Nisaba Academy (or Nisaba). The “Client” shall mean the person in whose name the booking is made and shall include the person or persons on whose behalf the same is made. The “Student” shall mean the person who is participating in the course. “Force Majeure” shall mean any event outside the Company’s control which prevents the prompt performance of its obligations, including natural disasters, war, civil strife, acts of terrorism and political unrest, etc.

Course Fees

Course fees include VAT, unless otherwise stated, and administration fee.

 

Materials Course 

Books are not required. Student will receive learning materials appropriate to the level of the course by email.

 

Minimum and Maximum Number of Students

We require a minimum number of 3 students to be able run courses. Whilst the vast majority of courses easily meet this requirement, in some cases some unfortunately do not. We will always try our hardest to run all of our courses as advertised, but cannot guarantee that courses which don’t meet the minimum student number will be able to run. 

If the minimum number of students is not met, the Client will be entitled to a full refund, including any credit card fees. Refunds will be processed within 5 – 10 working days of notification of refund, depending on Client bank.

For quality reasons the maximum number of students admitted per course is 6.

Public Holidays. 

Where a course takes place during a public holiday, no lessons will take place on that day. Group classes are rescheduled. It is the client’s responsibility to check the list of UK public holidays.

Booking and Payment

The contract is made between the Company and the Client when the full payment for the course is received. The amount due must be paid in pound sterling, any conversion rate must be paid by the Client.

Cancellation and Refunds

1) In the event that a Client wishes to cancel their course, they must notify the Company in writing (via email). Cancellations by phone will not be accepted. Please email nisaba.academy@gmail.com to cancel your course.

All refunds will be subject to the terms and deductions outlined below:

a) All refund must be made at least fourteen (14) days before the course start date initially booked.

b) Refund applications made up to fourteen (14) days before the course start date will be eligible for a full refund minus a £40 administration fee.

c) Refund applications made less than fourteen (14) before the course start date cannot be accepted: no refunds are available and you will no longer be able to transfer your booking to a later start date.

d) No refunds are available for non-attendance.

e) Credit card fees are non-refundable.

f) Due to the nature of the courses, we cannot, in any event, pro-rata classes or transfer unused class time to another course.

g) Regarding one-to-one private lessons cancellation policy, students can cancel any time up to 24 hours before the lesson start time for free, but bookings cancelled within 24 hours of the start time can be charged at the full agreed price.

 

2) In the event the Company is unable to run a course the Client will be entitled to a full refund, including any credit card fees. Refunds will be processed within 10 – 15 working days of notification of refund depending on Client bank.

3) Consumer Contracts Regulations
As a service that is provided on a specific date within a specific period the Company is not obligated to provide a fourteen (14) day cooling off period. However, the Company has elected to offer the following: Bookings may be cancelled within fourteen (14) days of the initial booking in writing nisaba.academy@gmail.com

• This 14-day period is called “the cooling off period”. If you cancel within the cooling off period, you must tell us in writing. Cancellations made by phone will not be accepted. You must keep evidence of your cancellation within the ‘cooling off period’. We will refund the fees paid in full.
• If you book fourteen (14) days or less before the start of the course you lose your right to a cooling off period. The service will start within the 14 day cooling off period and the service forms part of a set of group lessons which are not sold individually.
• If your cooling off period falls over the 14 days before the start of the course then your cooling off period is limited to the number of days that do not fall over the 14 days prior to the start of the course. All refund applications must be made at least fourteen (14 days) before the course start date.

Alterations by the Company

1) Courses are not confirmed until the course confirmation email has been sent, approximately one week before the start of the course. The company may change the course offering, dates, times, location before the course confirmations are issued.

2) The company will do its utmost to provide the arrangements that have been confirmed, but it must reserve the right to modify or cancel any course if unforeseen circumstances arise. This includes but is not limited to, providing a cover teacher for teacher sickness or absence, cancelling a lesson and offering an alternative date, postponing the course for one week, offering alternative suitable locations or levels. If force majeure occurs while a course is in progress, the company will try to make reasonable alternative arrangements.

 

Liability of the Company

The Company accepts responsibility for ensuring that all parts of the course are supplied as described and that all services shall reach reasonable standard. However the Company shall not be liable for the failure or improper performance of these services where such failure or improper performance is attributable to:

• fault of the client.

• unforeseeable or unavoidable actions of an unconnected third party.

• unusual and unforeseeable circumstances beyond the Company’s control, including force majeure.

 

Alteration by the Client

1) If the Client wishes to change their booking in any way after the confirmation invoice has been issued, they must inform the Company immediately. For further information, please refer to your course type under the Cancellation & Refunds policy.

2) If the Client is unhappy with the teacher or any aspect of the teaching they must inform the Company immediately in writing (via email). The Company cannot deal with issues or complaints retrospectively. The Company reserves the right to offer solutions to the issue such as speaking to the teacher about the problem, changing the teacher, offering the Client an alternative course. The Company will make every attempt to ensure the Client can continue with their course as a satisfied Client.

3) Should the Client decide that the level of their course is too high or low for them and they would like to change, they will need to request a transfer in writing (via email) before the second lesson of the course. However, the transfer is not guaranteed.

 

Descriptions

1) The Company believes that all statements made on its website or in printed material are factual and correct. Every reasonable effort has been made to describe the schools and environments and to provide the amenities described. The Company cannot therefore be held responsible for any changes that become known after any printed materials are produced (up-to-date information can be found on the Company website), nor can the Company accept liabilities for happenings outside its reasonable control. The Company undertakes to advise the Client of any changes known to it prior to the course.

2) The Company cannot be held responsible for incorrect information printed or online by associate websites. Please refer to the Company website for up to date information.

 

Special Requirements

Any special requests must be advised to the company in writing at the time of booking. Please feel free to make known to us any medical conditions or other needs, which you feel may impact your learning experience and might enable us to provide you with a higher level of personal service and attention. Any information received will remain confidential.

 

General information 

General information is included on this website for help and guidance to the client. Please read it carefully. The contract incorporating these conditions shall be governed by English law and any matters arising out of it shall be subject to the jurisdiction of the Courts of England and Wales.

 

Terms & Conditions for Discount 

• Discounts apply to all our courses.
• Bookings must be made in writing (via email).
• The discount cannot be applied retrospectively to bookings made prior to these promotions.
• This offer replaces any previous offers and cannot be used in conjunction with any other offer.
• Discounts will be valid for a set period of time decided by Nisaba Academy.
• Nisaba Academy reserves the right to withdraw the promotion at any time.

 

Changes

We reserve the right, at our sole discretion, to modify or replace these Terms at any time.

Contact Us

If you have any questions about these Terms, please contact us.